[005 OOM] Online vs In-Person Customer Experiences

Learn how to take lessons from in-person customer experiences and apply them to the online world.

In this podcast:
✅ The key elements that define customer experience (and why every moment counts!)
✅ How in-person vs. online interactions impact customer perception
✅ The power of surprise and delight to boost customer satisfaction
✅ Why consistency in content, communication, and service builds trust and loyalty

A seamless, engaging experience = more sales and happier customers! 🎉